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Supervisor on Duty, Specialist and Hotel Support, Assist/CIE Team в Marriott International
с 2018 по 2019
Handling queries from associates across all departments in the Customer Contact Centres worldwide. Providing support and assistance in relation to Sales & Service, SPG, eService, Customer Service, SRS Email Support, @home technical support and escalated calls. Also processing Property Communication Forms, providing hotel support and reviewing and resolving CIE Files on a daily basis. Performing Emergency Evacuation warden duties. Other duties that may be assigned by management from time to time.
Sales and Customer Service Representative в Marriott International
с 2016 по 2018
Processing all reservation requests, changes, and cancellations received by phone or mail. Identifying guest reservation needs and determining appropriate room type. Verifying availability of room types and rates. Explaining guarantee, special rates and cancellation policies to callers. Accommodating and documenting special requests. Answering questions about property facilities/services and room accommodations. Following sales techniques to maximize revenue. And more.